1.Critically evaluate the quality management tools and techniques that are available to the Nordstrom business organisation and how these may improve its systems and processes as well as support its business objectives.
2. Demonstrate to what extent the quality management tools and techniques may contribute to problem solving in the Nordstrom business organisation. Include at least one example of quality management from the recent literature that will better support problem solving in the organisation.
2500 word limit included.
AU Harvard referencing and citations.